Technology Support

We're the primary point of contact for technology help at TU.

The Technology Support Desk team helps students, faculty and staff with questions about email, NetID, passwords, Wi-Fi/Internet and general tech issues.

We also troubleshoot hardware/software on student, faculty and staff devices, and perform hardware repairs on TU devices.

Contact us

Online: at . TechHelp is the online ticketing system for submitting technology-related help requests and questions. You can also access hundreds of self-help articles (KBAs) in the TechHelp Knowledge Base.
Walk-in: Stop by the Tech Services Desk in Cook Library to ask a question or get in-person help. We鈥檙e on the main floor in the .
Phone: Call 410-704-5151 and follow the voice menu options.
Chat: Click the 鈥淐hat鈥� bubble at the bottom of any page to launch a dialog during our business hours.
Text: 410-324-7271
Email: techsupport AT_TOWSON
Appointment: or call 410-704-5151 to schedule a time with a tech support team member.

Hours

Fall and Spring

Fall hours start on Sunday, Aug. 25.

Day	Hours
Monday-Thursday	8 a.m. - 10 p.m.
Friday	8 a.m. - 5 p.m.
Saturday	closed
Sunday	noon - 6 p.m.

Winter/Minimester and Summer

Day	Hours
Monday-Thursday	8 a.m. - 5 p.m.
Friday	8 a.m. - 4 p.m.
Saturday & Sunday	closed

After hours (all year): service provided by our support partner when we鈥檙e closed. We鈥檒l answer after-hours emails, voicemails, texts and TechHelp service requests on the next business day.

The Technology Support Desk is closed for university holidays. See the Academic Calendar. Hours at TUNE might differ.

Locations

Cook Library (main floor in the Academic Commons) and TUNE Computer Lab.

See more tech services and resources for students.

For students

See more tech services and resources for faculty/staff.

For faculty/staff

How are we doing? The CIO of the Office of Technology Services wants to hear from you! Submit your feedback using our online form.

Online Feedback Form

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